Answer common questions
Provide approved information about your services, opening hours and enquiry process. Define what the assistant can answer and which questions it should pass to your team.
WhatsApp chatbot & auto reply in Malaysia
Help customers get useful answers while your team stays in control. Steadigital plans WhatsApp chatbots and auto reply workflows around the questions, enquiries and follow-ups your Malaysian business handles every day.
Discuss your workflow on WhatsAppStart with the task that slows you down
If the same questions arrive throughout the day, staff can spend more time repeating answers than handling the enquiries that need their attention. Start with your common questions, your current response process and the point where a person should take over.
What we can scope together
These are possible workflows, not client results. Your requirements determine the build.
Capture useful enquiry details
Ask for the information needed to handle a request, such as a service type or preferred appointment time. Agree how those details reach the person responsible for the next step.
Support booking enquiries
Guide customers through a booking request. Live availability or a confirmed appointment requires a suitable calendar integration; a collected request alone is not a confirmed booking.
Hand over to a person
Escalate exceptions and requests that need judgement. Agree when automated replies should pause, who receives the handoff and how unresolved enquiries are tracked.
Choose the right setup
A simple greeting or away message may already be covered by the WhatsApp Business app. A chatbot with structured conversations or connections to other systems needs a different setup. We assess the appropriate WhatsApp platform, account access, approved business information and any provider costs before proposing a build.
Agreed deliverables
- A written scope covering users, data, supported integrations and acceptance criteria.
- The agreed configuration or software, tested using representative inputs and exception cases.
- Handover guidance, access/ownership arrangements and disclosed running costs; ongoing care only as agreed.
How the project works
- Review your process. Show us the tools, users and steps involved, including the cases that need manual attention.
- Agree the scope and price. Define the first release, acceptance criteria and delivery plan. Hosting, third-party services and ongoing care are identified separately.
- Build and review. Try the agreed solution against your workflow, review the results and receive guidance on using it.
What to bring to the first conversation
Bring a few anonymised examples of common enquiries, your existing reply templates and a description of how your team handles messages today. Tell us which languages your customers use so we can agree the content and review process.
Questions before you begin
Do I need a chatbot or just an auto reply?
If you only need a greeting or an away message, start with the built-in WhatsApp Business features. Consider a chatbot when customers need guided answers, information collection or a handoff workflow.
Can the chatbot book appointments or connect to my CRM?
This depends on your booking system or CRM, its supported integrations and the access available. We check these requirements before including an integration in the scope.
Will AI answer every message?
The response rules are agreed for your use case. Answers should use approved information, with a fallback to a person for uncertain questions and exceptions.
What does WhatsApp automation cost?
The build is quoted after the reply flow and integrations are defined. Any platform, messaging, hosting and ongoing support costs are identified separately.
Working with Malaysian businesses
Remote work for Malaysian businesses and onsite work in Kuala Lumpur and Selangor depend on task suitability, location and confirmed availability. Scope, timing and commercial terms are agreed before work begins.
Tell us what you need
Based in Malaysia, Steadigital works directly with you to define a manageable solution. Contact us on WhatsApp at +60 14-700 5285.
Discuss your requirements